Project: Testing.

Duration: Jan 2009 to till date

Environment:   SAP CRM 5.0, Portal

Location: KPMG Berlin Germany & KPMG Watford UK,

• As a team member worked on the day to day testing activities.
• Worked on Tax, Audit, Transaction services, Performance governance, functions.
• Involved in Integration Testing for the Project Implementation called phase 2B with 3 cycles.
• Analyzed the stories and  requirement to test the system
• Mapped test stories and create scenarios for test user to test in the system.
• Created scripts where required to understand the user and test in the system.
• Involved in data mapping activity.
• Involved in integration testing and tested the system to ensure the system works with out defects.
• Reported defects found in process and system.
• Retested the defects once they are fixed.
• Maintained Personal Ownership in delivery in terms of quality, timeline and compliance with project quality goals.

SAP Hypercare Project:

Period             : June’ 08 –  Dec’ 2008

Role     : CRM Functional Consultant

Her responsibilities include –

·         Understanding the Business Process of KPMG Europe LLP.

·         Testing of O2C scenarios.

·         Providing Post Go-Live (Hypercare) support.

·         Interaction with Business users for resolution of tickets in AMDOCS.

·         Interaction with KPMG SMEs for building up knowledge of KPMG processes.

Her responsibilities include::

·          Involved in Understanding of business process and business rules.

·          Carried out CRM Master data configuration for Business Partners, Products and Organizational structure.

·          Worked on Organizational data determination rules.

·          Worked on Business Partner integration between R/3 and CRM.

·          Worked on field mapping between R/3 and CRM Business Partners.

·          Worked on Number range strategy for Business Partners and Sales documents.

·          Worked on Segment Builder to create target groups based on attributes of Business Partner master data.

·          Configured Sales Transactions and Item categories.

·          Configured Item Category determinations

·          Configured Partner procedure determinations

·          Configured Activity reasons with specific to particular Sales Transaction types.

·          Configured Incompletion log for the Sales Transactions

·          Integrated R/3 Enterprise structure with CRM Organizational model

·          Worked on Pricing procedures and Pricing procedure determination

SAP CRM Functional Consultant.- (Feb 2006-Jan 2007)

Indigo Light House Group:

Indigo Light house, a UK based leading customer service provider, delivering the complete outsourcing platform for Customer Relationship Management. Operations spreading all over Europe  with multilingual contact center handling over 750,000 customer enquiries a year , International payment management of over €75 million of transactions per year and distribution of over 2 million individual packages to customers per year on behalf of its clients.

Her responsibilities includes:

·          Worked on Product proposals

·          Created the customer groupings for offering the services using Marketing target group and segment builder.

·          Configured the basic functions such as partner determination procedure, organization determination procedure.

·          Created organizational structure in CRM from the root with mapping to R/3.

·          Created a new organizational data profile for automatic org unit determination.