Responsibilities:-

·         Handling customizing responsibility SAP CRM Internet sales.

·         Creation of Business Partner, Internet users, Service users for Internet sales.

·         Setup for the Organizational Management for the internet sales.

·         Java landscape and XCM setting creation for all internet sales scenarios.

·         Netweaver understanding for all Internet sales scenarios.

·         Master data/Setup creation for internet sales scenario B2B, B2C, shop management, user management, complaints and returns, Auction via web shop, selling via EBay, Live Web Collaboration.

·         Creating Standard Products, Configurable Products, Bill of Materials as well as Product Hierarchies & Categories both in CRM and ERP.

·         Customizing the setup for Order, delivery, ATP check, Warehouse task/Order, and Goods receipt in various systems like CRM, ERP and SCM/EWM.

·         Creating transaction type, item category as per the business needs.

·         Setting up the pricing procedure, condition type, access sequence, and condition table.

·         Maintaining item category determination for the items.

·         Customized product lists for up selling, Cross selling and Top N product list, product proposals for the B2B and B2c internet sales scenario.

·         Defined functional specifications for the business requirements, configuration and testing

·         Cross Functional skills in SAP SD, SAP SCM.

·         Sales Order Processing

·         Middleware: Download of Product, Business Partner, pricing condition types.

·         Creation and set up of Organization Management in CRM

·         Creating Business Partner, Org Modules, products, in CRM and ERP as well.

·         Customization of different clients

·Creation of transaction type and item category.

Projects Handled

SAP CRM Internet Sales:

Description:

Ø       Checking and Setting up Customization for different Clients for CRM 7.0 , CRM 7.0 Ehp1

Ø       Setup creation for internet sales(Web Channel) in CRM7.0, CRM7.0 Ehp1

Ø       Create XCM settings for different scenarios of WEC.

Ø       Create JCO connection between Java application and CRM backend

Ø       Create service user for internet sales scenario.

Ø       Create users, roles for the different standard users.

Ø       Create required Business Partner for the business scenario.

Ø       Maintain required settings in ERP

Responsibilities:

• Actively participated in the testing for SAP CRM 2007 by quickly understanding the functionality of the CRM Web Channel.
• Raised good number of valid messages and hence contributed in the overall quality for the SAP – CRM.   

SAP CRM Cat/Ford Complaints and Returns:

Description:

Ø    Setup creation for the end-to-end cat/ford scenario

Ø    Checking and setting up customization for different integrated system like,

Ø    CRM, ERP, SCM, APO

Ø    Create required organizational model

Ø    Create business partner

Ø    Create required service product for the different scenario

Ø    Maintain pricing procedure, condition type, access sequence

Ø    Create item category

Responsibilities:

• Create Master data for the required complaints and returns scenario
• Create complaints and returns using sales order, invoice, delivery, external order, handling unit
• Test entire end to end scenario.

Responsibilities           

• Creating Test cases, Test Plans, Planning and Organize the testing process, create database of manual and automated tests, test execution, and track defects.
• Lead the team of 3-4 members for Special Test Request and for Release Testing.
• Managed resources of team in efficient way for better throughput.
• Actively participated in release planning for different clients like GM, Boeing, US-Army.
• Weekly and daily reporting of Test Activities.
• Participated in design and development of test automation to provide functional, performance and regression tests using tools.
• Defect tracking with Test Track Pro (TTPRO, Bug Tracking Tool from Seapine, Teamtrack.)
• Testing Web APIs calls to collect and analyze the Results.
• Automation Tool creation using Java.
• Automation Test Planning/Implementation using QTP.
• Automating the installation process for the product Installers using Installshield 11 professional.
• Enhancement/Bug fixing of the installers.