· Managing the Training Systems Team as well as the Documentation Team
· Administrating the Info Pak documentation tool. Implementing and configuring the Info Pak tool as well as creating standards, Web templates and SAP Help files.
· Development and creation of Documentation Analysis, Strategy and Documentation Process.
· Technical Lead and technical advisor on the Training and Documentation Team.
· Managing team of technical writers and technical support for the training team.
· Liaison between training team and Basis Team. Resolving technical issues.
· Managing all data seeding in SAP for training of 5000 users.