Conducted analysis, created business-models, blueprints and system performance solutions for Manufacturing companies.
Customized, configured, implemented and tested SAP PM and SAP MM modules
Monitored and performed troubleshooting of productive information systems
Provided technical support to SAP users, tracked failures, resolved problems and
generated support/troubleshooting reports
Analyzed technical and functional issues in Mission Critical productive systems
Delivered support services including risk analysis and technical performance optimization, technical bottleneck analysis of productive systems, and Early Watch sessions at customer site
Participated in escalation and de-escalation activities for strategic customers
Executed all Change and Release Management process requirements
Provided training to end users at customers’ sites