· FMCG Company distributors of Nivea, Labello, Eucerin products
· Supply Chain Management and Logisitics
· SAP BI (Business Information Systems), played a pivotal role in the Upgrade of SAP to Prime.
· SAP EDI (Electronic Data Information)
Customer Master Data
· Opening Accounts
· Hierarchy Links
· Templates
Maintain Pricing Structures
· Base price, standard discounts, cycle deals, promotional deals
· Rebates, discounts and settlements
Order Management
· Process and follow up on orders
· Monitor using customer schedules
· Emergency orders
· Clear back orders
· Uplifts
· Promotional volumes
Monitoring and Reporting
· Weekly - OOS, pricing, delivery problems, product queries
· Monthly – Captured and Cancelled orders, Service levels, processing of returns and reconciling Month End
External – CRM
· Single point contact
· Query resolution and corrective action
· Relationship building
· Information to customers
· Support of agents
· Handling of export customers orders
Internal
· Development relationship with Key Account Managers
· Assist credit control in clearing pricing claims
· Communicate customer requirements to internal departments
Also worked in Debtor’s Department at Beiersdorf for 4 months as job rotation.